Developing the health and disability
Kaiāwhina workforce

The Consumer Focus Principles

The Consumer Focus principles underpin implementation of the Kaiāwhina Workforce Action Plan  (the Plan)

  • The relationship between Kaiāwhina and the consumer, and family/whānau is based on trust and transparency.
  • Consumers are supported through systems that are enabling.
  • Services support consumers and family/whānau to develop self-management skills.
  • The Kaiāwhina workforce understands and recognises the impact of stigma and discrimination on the consumer(s) they work with, and their families and whānau, including self-stigma.
  • Diversity and the cultural values and beliefs of consumers and their family and whānau are respected.


In addition, the Plan recognises and takes direction and guidance from other national documents including the New Zealand Health Strategy and He Korowai Oranga .

The New Zealand Health Strategy – The future we want:

The statement ‘All New Zealanders live well, stay well, get well’ is central to this strategy. We intend it to reflect New Zealand’s distinctive health context and population needs. Within this statement, the single word ‘all’ is important. It reflects the need for a fair and responsive health system that improves health outcomes for key groups, including Māori, Pacific peoples and disabled people, who are not currently gaining the same benefits from the health system as other New Zealanders. To improve outcomes for these groups, the health system will need to improve its understanding of different population groups, involve people in designing services and provide a range of services that are appropriate for the people who use them.