The consumer is at the centre of the development and provision of health and disability services.
The needs, expectations and goals of the consumer and their family/whānau are central – a strengths-based approach. They have the right to culturally appropriate effective services, and to be informed of choices and participate in decision-making about their support and/or treatment. Population data is used to identify health trends.
Services provided meet the needs of the consumer.
2. Choices and expectations
The consumer receives safe, effective and responsive services.
A demographic profile of consumers to inform service providers. The profile utilises census data in sector planning.Actions
Consumer Focus Principles:
- The relationship between Kaiāwhina and the consumer and family/whānau is based on trust and transparency
- Consumer choice is supported through systems that are enabling.
- Services support consumers and family/whānau to develop self-management skills.
- The Kaiāwhina workforce understands and recognises the impact of stigma and discrimination on the consumer/s they work with and their families/whānau, including self-stigma
- Diversity and the cultural values and beliefs of consumers and their family and whānau are respected