The Landscape illustrates the environment and settings that the Action Plan operates in and is affected by

Click on areas within the diagram for more information

consumer/service user #family/whanau regulatedworkforce communitynetworks policyandsettings informalcarersandvolunteers careandsuppportworkers careandsupportworkersforsomplexneeds specialistscoordinatorsandleaders kaiawhina worker


Consumer/Service User

Consumer is defined in the Code of Rights and the Health and Disability Commissioner Act 1994 in the following ways:

‘Consumer means a health consumer or a disability services consumer; and, for the purposes of Rights 5, 6, 7(1), 7(7) to 7(10), and 10, includes a person entitled to give consent on behalf of that consumer.’ – Code of Rights, Regulation 4.

‘Disability services consumer means any person with a disability that –
‘(a) Reduces that person’s ability to function independently; and
‘(b) Means that the person is likely to need support for an indefinite period.’ – Health and Disability Commissioner Act 1994, s.2.
‘Health consumer includes any person on or in respect of whom any health care procedure is carried out.’ – Health and Disability Commissioner Act 1994, s. 2.

Family 01


Outcomes can be enhanced when family/whānau and friends are involved. Kaiāwhina and providers should consider the needs and involvement of a consumer’s family/whānau.


Regulated Workforce

Regulated Workers in the Health and Disability sectors are all those professionals who are subject to regulatory requirements under the Health Practitioners Competence Assurance Act.  For example, registered nurses; enrolled nurses; allied health professionals such as physiotherapists and occupational therapists; registered medical professionals.


Community Networks

Consumers belong to a community. Safe, healthy and vibrant communities are created when everyone participates and belongs. Communities are connected when its members actively participate in the life of the community and know how to access support and services that can help in times of need.

Policy and Settings

Watch this space for more information.


Informal Carers and Volunteers

Informal carers are those who assist a family or whānau member or friend with the activities involved in everyday living. This may include parents of a disabled child, an older person caring for a sick partner or a younger person supporting a friend with a mental health condition.

AC009Care and Support Workers

Care and support workers provide assistance, support and care to people in a variety of health, disability and community settings and in their homes.


Care and Support Workers For Complex Needs

These are kaiāwhina workers who support consumers with complex needs. This might include diversional therapists, screeners, mental health support workers etc.

Specialists, Coordinators and Leaders

Specialists, coordinators and leaders are senior workers or workers who are trained in specialist areas, such as child protection, advocacy, sensory impairment etc.

Kaiawhina Health and Disability Workforce Pathway

Kaiāwhina Worker

Click on the diagram above to view the Kaiāwhina Health and Disability Workforce Pathway.  The diagram illustrates the connection between the Kaiāwhina workforce and qualifications pathways across levels.